Relationship between policy communication and Health Service Delivery in West Pokot County, Kenya. A cross-sectional study.

Abstract

Background

The study aims to examine the relationship between policy communication and Health Service Delivery in West Pokot County, Kenya.

 Methodology

This study employed a descriptive, correlational, and cross-sectional survey design. A mixed-methods approach was utilised. Data collected was edited, coded, and later analysed using the Statistical Package for Social Sciences (SPSS) version 25 computer programme.

 Results

The majority of respondents were female, accounting for 56.0%. Policy communication was found to have a moderate positive correlation with health service delivery (r = 0.315, p = 0.004). This indicates that clear, timely, and effective Policy communication had a moderate, yet statistically significant, influence on health service delivery (β = 0.145, p = 0.029). Policy communication in West Pokot County is generally limited and ineffective, as indicated by the overall mean score of 2.43 (SD = 1.10). A majority of respondents disagreed that government policies are clearly communicated to local communities (Mean = 2.39, SD = 1.12). Community members reportedly lack adequate understanding of the objectives of newly introduced policies (Mean = 2.42, SD = 1.10). Local leaders do not effectively explain policy changes to the public (Mean = 2.44, SD = 1.14). Policy communication materials are rarely available in local languages (Mean = 2.38, SD = 1.08), further constraining accessibility, especially among residents with low literacy levels. The use of media channels such as radio, posters, and social media was also perceived as ineffective (Mean = 2.51, SD = 1.12).

 Conclusions 

Policy communication showed a moderate positive correlation with health service delivery. Clear, timely, and effective dissemination of policy information facilitates awareness, compliance, and community engagement.

 Recommendations

The County Government should develop multi-channel communication strategies targeting both health workers and the community, utilizing radio, community meetings, social media, and printed materials.